Our items are official products released in Japan. The items you purchase at HimeyaShop are shipped from our Japan warehouse out to you.
What kind of payment methods does HimeyaShop accept?
We accept credit cards (Visa and MasterCard), PayPal and check/money order.
How can I track my package?
EMS
Please track your package at the web site of your country's Postal Service with the tracking number emailed to you when your order is shipped out to you. You can track your package only at the web site of the Japan Postal Service before your package goes through your country's customs. You can refer to the below links to track your package. Japan Postal Service US Postal Service UK Postal Service Australia Postal Service Canada Postal Service
It will take about 24 hours after being shipped out to you until you can track your package at the web site of the Japan Postal Service.
UPS
Please track your package at the UPS web site with the tracking number emailed to you when your order is shipped out to you. UPS Web Site
Shipping fee is too expensive. Don't you have any other shipping methods?
EMS and UPS are available with us at present. There used to be other reasonable shipping methods such as Regular Air. However, many packages went missing. Therefore, we decided to use EMS and UPS, which are trackable.
All items are wrapped and shipped out to you with great care. However, if you unfortunately received a broken item, please contact us (admin@himeyashop.com).
Can I cancel my order?
If your order has not been shipped out to you yet, you can cancel your order. Please contact us (admin@himeyashop.com). You will get refunded to your bank account in a few days. If your order has been already shipped out to you, you can not cancel your order.
Can I modify or add items to my order?
If your order has not been shipped out to you yet, you can modify or add items to your order. Please contact us (admin@himeyashop.com). If your order has been already shipped out to you, you can not modify or add items to your order.
I can't find items that I would like to purchase.
Please feel free to make a CustomOrder from our shop. We will try our best to find what you are looking for.
I received the wrong item.
If you received the wrong item, please contact us (admin@himeyashop.com). We will ship you the correct item as soon as possible. Also, please send the wrong item to our USA office (to the address below).
Himeya Soft Co., Ltd.
c/o Himeya Soft, Inc.
533 Airport Blvd., #527
Burlingame, CA 94010, U.S.A.
Can you ship my items in one order separately?
If your order contains both preorder items and already-released items, it will be shipped out to you when the preorder items are released. If
you would like to purchase both preorder items and already-released items, please order them separately.
I can't log myself in due to cookie errors.
Please enable cookies by following Cookie Usage. If a security software is running on your your PC, there is a possibility your computer can not accept cookies. In this case, please configure your security software to enable cookies. If your computer's system date is set too far in the future or in the past, this error can also occur. Please correct your computer's system date.
When will my credit card be charged?
Your credit card will be charged soon after you confirm your order, even preorder items.
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