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Are the products on HimeyaShop authentic?
What payment options are available?
How can I track my package?
How long does it take to ship my order?
Your shipping options are expensive. Don't you have more reasonable options?
My game doesn't work on my PC/game console.
I received a broken product.
Can I cancel my order?
Can I modify or add a product(s) to my order?
I can't find a product(s) that I would like to purchase.
I received the wrong product.
Can you ship my products that are in one order separately?
I can't log myself in due to cookie errors.
When will my credit card get charged?
Do I have to create my account before placing an order?
Are the products on HimeyaShop authentic?
All our products are authentic. They are officially released in Japan, brand new and factory sealed. All products you purchase at HimeyaShop are shipped directly from our Japan warehouse to you.
What payment options are available?
We accept credit cards (Visa/MasterCard), PayPal and check/money order.
How can I track my package?
- EMS
You can track your package at the website of the Japan Post.
http://www.post.japanpost.jp/int/ems/index_en.html
Please note that it usually takes 12-24 hours until tracking of your order becomes available. Once your package has entered your country, you can track your package at the website of your country's Postal Service.
Please refer to the following links when you track your package.
- UPS
You can track your package at the official website of UPS.
http://www.ups.com/tracking/tracking.html
How long does it take to ship my order?
It depends on the products you order. Please check the following page for more details.
http://www.himeyashop.com/shipping.php
Your shipping options are expensive. Don't you have more reasonable options?
EMS and UPS are available with us at present. There used to be other shipping options such as Regular Air. However, a lot of packages sent by Regular Air went missing. Therefore, we decided to use trackable shipping options, EMS and UPS.
My game doesn't work on my PC/game console.
Please check the following page for the information on "How to Play Japanese Games".
http://www.himeyashop.com/howtoplay.php
I received a broken product.
All orders are wrapped and shipped out with great care. However, if you unfortunately received a broken product, please contact us at admin@himeyashop.com before you send it back to us.
Can I cancel my order?
If your order hasn't been shipped out yet, you can cancel your order. Please contact us at admin@himeyashop.com about the request for the cancellation. However, please note that there are some products that contain one of the following notices on the product page.
Note: You can NOT cancel this product once you have completed your order.
Note: You can NOT cancel this product after 30 days of order completion.
Can I modify or add a product(s) to my order?
If your order hasn't been shipped out yet, you can modify or add a product(s) to your order. Please contact us at admin@himeyashop.com about the request for the modification. If your order has been already shipped out, you can't modify or add a product(s) to your order.
I can't find a product(s) that I would like to purchase.
Please feel free to send a CustomOrder request from our online shop. We will try our best to find what you are looking for.
I received the wrong product.
If you received the wrong product, please contact us at admin@himeyashop.com before you send it back to us. We will ship you the correct product as soon as possible. Also, please send the wrong product back to our US office (to the address below).
Himeya Soft Co., Ltd.
c/o Himeya Soft, Inc.
533 Airport Blvd., #527
Burlingame, CA 94010, U.S.A.
Can you ship my products that are in one order separately?
If your order contains both preorder products and already-released products, it will be shipped out when the preorder products are released. If you would like to purchase both preorder products and already-released products, please order them separately.
I can't log myself in due to cookie errors.
Please enable cookies by following Cookie Usage. If a security software is running on your PC, there is a possibility that your computer can't accept cookies. In this case, please configure your security software to enable cookies. If your computer's system date is set too far in the future or in the past, this error can also occur. Please correct your computer's system date.
When will my credit card get charged?
Your credit card will get charged soon after you complete your order, even preorder products.
Do I have to create my account before placing an order?
You can place an order without creating your account. However, you'll be able to take part in the following services once you create a HimeyaShop account.
-Permanent Cart-
Any products added to your online cart remain there until you remove them or check out.
-Address Book-
Your orders can be shipped out to another address other than yours. It is especially convenient when you would like us to ship out birthday gifts directly to your family members or friends.
-Order History-
You can view your order history.
-Product Reviews-
You can share your opinions on our products with other customers.
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