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Are items on HimeyaShop authentic products?
What are your payment options?
How can I track my package?
How long does it take to ship my order?
Shipping is too expensive. Don't you have any other shipping options?
My game doesn't work on my PC/game console.
I received a broken item.
Can I cancel my order?
Can I modify or add an item(s) to my order?
I can't find an item(s) that I would like to purchase.
I received the wrong item.
Can you ship my items that are in one order separately?
I can't log myself in due to cookie errors.
When will my credit card get charged?
Are items on HimeyaShop authentic products?
All our items are authentic products officially released in Japan. Items you purchase at HimeyaShop are shipped directly from our Japan warehouse to you.
What are your payment options?
We accept credit cards (Visa/MasterCard), PayPal, and check/money order.
How can I track my package?
- EMS
Please track your package at the website of your country's Postal Service with the tracking number emailed to you when your order is shipped out. You can track your package only at the website of the Japan Postal Service before your package goes through your country's customs. Please refer to the following links when you track your package.
Japan Postal Service
US Postal Service
UK Postal Service
Australia Postal Service
Canada Postal Service
It usually takes about 24 hours after being shipped out until you can track your package at the website of the Japan Postal Service.
- UPS
Please track your package at the UPS official website with the tracking number emailed to you when your order is shipped out.
UPS Web Site
How long does it take to ship my order?
It depends on items you order. Please click the following URL for details.
http://www.himeyashop.com/shipping.php
Shipping is too expensive. Don't you have any other shipping options?
EMS and UPS (orders from Canada only) are available with us at present. There used to be other reasonable shipping options such as Regular Air. However, a lot of packages sent by Regular Air went missing. Therefore, we decided to use only trackable shipping options, EMS and UPS.
My game doesn't work on my PC/game console.
Please click the following URL for the information on "How to Play Japanese Games".
http://www.himeyashop.com/howtoplay.php
I received a broken item.
All items are wrapped and shipped out with great care. However, if you unfortunately received a broken item, please contact us at admin@himeyashop.com before you send it back to us.
Can I cancel my order?
If your order hasn't been shipped out yet, you can cancel your order. Please contact us at admin@himeyashop.com about the request for the cancellation. However, please note that there are some products that contain the following notices on the product pages.
Note: You can NOT cancel this product once you have completed your order.
Note: You can NOT cancel this product after 30 days of order completion.
Can I modify or add an item(s) to my order?
If your order hasn't been shipped out yet, you can modify or add an item(s) to your order. Please contact us at admin@himeyashop.com. If your order has been already shipped out, you can't modify or add an item(s) to your order.
I can't find an item(s) that I would like to purchase.
Please feel free to send a CustomOrder request from our online shop. We will try our best to find what you are looking for.
I received the wrong item.
If you received the wrong item, please contact us at admin@himeyashop.com before you send it back to us. We will ship you the correct item as soon as possible. Also, please send the wrong item back to our US office (to the address below).
Himeya Soft Co., Ltd.
c/o Himeya Soft, Inc.
533 Airport Blvd., #527
Burlingame, CA 94010, U.S.A.
Can you ship my items that are in one order separately?
If your order contains both preorder items and already-released items, it will be shipped out when the preorder items are released. If you would like to purchase both preorder items and already-released items, please order them separately.
I can't log myself in due to cookie errors.
Please enable cookies by following Cookie Usage. If a security software is running on your PC, there is a possibility your computer can't accept cookies. In this case, please configure your security software to enable cookies. If your computer's system date is set too far in the future or in the past, this error can also occur. Please correct your computer's system date.
When will my credit card get charged?
Your credit card will get charged soon after you complete your order, even preorder items.
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